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I have the same on mine. But the problem is that changing the seat not a solution because it would be the same very soon. First, Infiniti have to fix problem with a leather quality and then replace a seats.
 
The best course of action is submitting a case with Infiniti. The more owners who complain and submit a case the better. Let them replace the seat. Let them figure out the issue with the material, material quality or quality control and then replace. Being quite certainly won’t help. We paid a lot of money for the vehicle.
 
The best course of action is submitting a case with Infiniti. The more owners who complain and submit a case the better. Let them replace the seat. Let them figure out the issue with the material, material quality or quality control and then replace. Being quite certainly won’t help. We paid a lot of money for the vehicle.
It is not so easy in our area (NYC) because Inititi wants you to bring car do dealership and leave it for a few days. But in NYC area dealers so busy that you have to wait 2 weeks for available appointment and then drive about 3 hours to them...and no loaner car of course :( At the moment it's not worth it
 
I understand. You have to at least make corporate aware. I sent a message to the @INFINITIUSA account on Twitter. Someone from Infiniti contacted me and opened a case for their Consumer Affairs team on my behalf. a member of that team contact me to let me know they would be contacting the dealership I provided them. Let them contact the dealership and provide next steps to you. I did send pictures of my seat to my sales rep at the dealership too. They said they contact the corporate office. However I am letting the Consumers Affairs team handle it with the dealership via the case/complaint.
 
Same thing happened on my 2022 qx60 5k miles. Only 130 lb person rarely in passenger seat. Will be complaining to infinity and dealer. Ugg
It’s very frustrating. The more owners who complain the more likely it is they will address this issue. Contact Infiniti by sending their Twitter account a message or use the link on their website that I also included above, to send them a message. My dealer said they spoke to Infiniti and they were told it’s normal. It’s not normal. Not even in car that has 100K miles. The dealer knows that. My case with Infiniti (Consumer Affairs) is still open and I will pursue through them.
 
Same thing happened on my 2022 qx60 5k miles. Only 130 lb person rarely in passenger seat. Will be complaining to infinity and dealer. Ugg
Please also complain to customer affairs. They help coordinate feedback back to the manufacturer. In my experience dealerships are hit/miss, my local dealership is only out for themselves.
 
Hi all, I had a good conversation with a member of Client/Consumer Affairs. After reviewing the pictures I attached to my case ticket, he agreed this is not normal. He said he would circle back with the dealer I purchased the vehicle from, as well as his internal resources and get back to me. Again, if you are seeing similar with your seat leather, please reach out to Infiniti USA via their Twitter handle or the link on the Infiniti USA website I also included in previous posts in this thread.
 
UPDATE: Through Infiniti Consumer Affairs, I was able to meet with someone (regional level) at my servicing dealership and show him the seat. He agreed that the condition of the seat bottom is unacceptable and he approved a new seat to be ordered. Today is the today it will be replaced!
 
Hello, I wondering if anyone have the same issue. I got a qx 60 2022 pure. And my driver seat (usually driving without passengers) started to have stretches…
I am 188 pound… nothing special about my body) but seat already looks like car is three + years old. I trade in my lexus NX 3 years old and the seats looked better than on 250 miles old QX 60. Same with my 5 year old Honda Odysey- leather on seats has no stretches at all…
I afraid leather might ripped any time soon…
Should I ask dealer about the issue? Am I only one with that problem? I will attach picture soon
We have the 2022 Autograph model and my wife has been complaining about the seats not being the same caliber as her 2019 QX50 Autograph. There is a difference. The new seats don’t have that same quality and they are looking like they are older than actually are. Our 2013 JX and 2016 QX60 seats really held up much better. This is something I’m going to watch and if the seats continue to look worn out, I’ll be going to the dealership for warranty replacement.
 
UPDATE: Through Infiniti Consumer Affairs, I was able to meet with someone (regional level) at my servicing dealership and show him the seat. He agreed that the condition of the seat bottom is unacceptable and he approved a new seat to be ordered. Today is the today it will be replaced!
Isnt the issue that it will just happen again? Did they tell you how they solved the issue? Did you get it done?
 
My new QX60 2023 also has the same problem with the car seat leather after driving 2,000 miles. I twitted the corporate on their page to ask if anyone has the same problem. The corporate replied me quickly and replaced the leather for me via their dealer. However, they can not guarantee that the replaced leather will not have the same problem again.
 
I have the same problem with my 2022 QX60 Sensory trim. Mine has just over 1000 miles but I noticed the driver seat bottom was stretching several hundred miles before. Note I noticed the same in my previous Infiniti, a 2019 QX50 Essential. That one was a lease and so I didn’t do anything about because the car wasn’t “mine”. If it continues to get worse, I will most definitely be bringing my 22 QX60 to the dealer ask then to replace the seat.
Pictures attached
The s ame thing happened with mine as well. just brand new one! so sad!
 

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I don't have this issue on my 2023 luxe, maybe the sensory has a softer leather, not sure though. I see some of this when I get out of my car after a long trip, however it goes away the next day. I have the saddle color, usually softer leather/Napa will have some wrinkles. I would take yours if it stays like this and won't get worse :)
 
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