I have the same on mine. But the problem is that changing the seat not a solution because it would be the same very soon. First, Infiniti have to fix problem with a leather quality and then replace a seats.
It is not so easy in our area (NYC) because Inititi wants you to bring car do dealership and leave it for a few days. But in NYC area dealers so busy that you have to wait 2 weeks for available appointment and then drive about 3 hours to them...and no loaner car of course At the moment it's not worth itThe best course of action is submitting a case with Infiniti. The more owners who complain and submit a case the better. Let them replace the seat. Let them figure out the issue with the material, material quality or quality control and then replace. Being quite certainly won’t help. We paid a lot of money for the vehicle.
It’s very frustrating. The more owners who complain the more likely it is they will address this issue. Contact Infiniti by sending their Twitter account a message or use the link on their website that I also included above, to send them a message. My dealer said they spoke to Infiniti and they were told it’s normal. It’s not normal. Not even in car that has 100K miles. The dealer knows that. My case with Infiniti (Consumer Affairs) is still open and I will pursue through them.Same thing happened on my 2022 qx60 5k miles. Only 130 lb person rarely in passenger seat. Will be complaining to infinity and dealer. Ugg
Please also complain to customer affairs. They help coordinate feedback back to the manufacturer. In my experience dealerships are hit/miss, my local dealership is only out for themselves.Same thing happened on my 2022 qx60 5k miles. Only 130 lb person rarely in passenger seat. Will be complaining to infinity and dealer. Ugg