[RustynMtnHome]

Since day one (7 Feb 2015) my Infiniti Connection has worked properly. The issue is I can connect to Infiniti Connection, however every time I call in I have to go through verification process ... and once this is accomplished they still can't pinpoint my location.


During the first couple of weeks, I was told that Infiniti Connection was working the issue and it should be resolved soon.


After waiting a couple of weeks, took it into the Service Department, and they hooked it up and showed no error codes. So it was decided to reload the software, and that didn't help either. Instructed that Infiniti Connection would elevate and figure it out.


After waiting a month, still no resolution so I took it back in so they could further troubleshoot the issue. After a week it was decided that a new TCU could fix the problem ... well you guessed it, that didn't work either ... so it is still at the dealer. Infiniti is now saying it is a data transfer between car/satellite/XM (XM is contractor for this service) and they are working with XM to resolve.


I am being told my vehicle isn't the only one being affected .... anyone else having the same type of trouble

 

[BobOB]

Hmm?

I think I'll be finding out next week when we take a long road trip to California. I'll post any issues that come up.

I still haven't received a straight answer from Infiniti regarding AT&T dropping the network that works with the Infiniti Connection and Personal Assistant at the end of 2016.

One would think they'd be on this issue like stink on poop!

 

[bsnguy]

I still haven't received a straight answer from Infiniti regarding AT&T dropping the network that works with the Infiniti Connection and Personal Assistant at the end of 2016.

The reason, most likely, is that they will have no solution for vehicles sold with the current system. This will be proven when they announce, for 2016 models, some new service or simply dropping it as an option. I'm sure they know what they will do at the management level, but since it's not going to be good news for existing customers, they won't tip it until they have to.

My read...

What makes me mad us that when it was time for renewal of my service, they wanted me to sign up for 2+ years of service!

 

[BobOB]

The reason, most likely, is that they will have no solution for vehicles sold with the current system. This will be proven when they announce, for 2016 models, some new service or simply dropping it as an option. I'm sure they know what they will do at the management level, but since it's not going to be good news for existing customers, they won't tip it until they have to.

My read...

What makes me mad us that when it was time for renewal of my service, they wanted me to sign up for 2+ years of service!

Its very frustrating not knowing what they are planning. If they don't take care of current customers, then maybe its time to look for another brand luxury vehicle when the time comes.

 

[RustynMtnHome]

I think I'll be finding out next week when we take a long road trip to California. I'll post any issues that come up.

I still haven't received a straight answer from Infiniti regarding AT&T dropping the network that works with the Infiniti Connection and Personal Assistant at the end of 2016.

One would think they'd be on this issue like stink on poop!

I am being told that XM runs the network out here in the west.....

 

[RustynMtnHome]

Well, it has now been in the shop for 4 weeks, and still no resolution. So last week I requested a buyback .... got a call on Friday, they are sending a tech for one final attempt to fix this, if they can't fix it they have agreed to buy it back.
Mixed emotions on buying it back, just another hassle, hopefully they can get it fixed

 

[Paradox]

I'd do the buyback but that's from my personal feelings about the car. Having owned mine for 14-15 months it is the quirkiest car I've owned. Stalls. Dead battery twice. Recall that accomplished nothing for the passenger airbag light. Terribly executed hybrid system, the hesitation from a stop/rolling stop at times is not just annoying but unsafe. I'm just waiting to trade in another 1 1/2 years at this point.

If you do like yours though besides this one minor quirk that yours is having, I do hope they can fix it for ya'. At least they gave you an easy out option should their last attempt at a remedy fail.