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Infiniti Elite Extended Warranty

34446 Views 19 Replies 9 Participants Last post by  Sinecure
At the same time I purchased my 2014 QX60 in December 2013, I purchased a 7 year/100,000 mile Infiniti Elite Extended Warranty with $0 deductible from the dealership. After joining this forum, and realizing the problems with the CVT transmission, I wish I had purchased the 8 year/120,000 mile warranty. I was wondering if I could exchange and pay the difference to upgrade to the 8yr/120,000 warranty. I only have 9000 miles on the vehicle, and I think you have up to 12,000 miles to purchase the warranty. Has anyone ever done this before? Also, if it is possible, should I shop around to find the best price? I was told I was given an employee discount on the warranty I purchased, but after seeing some of the prices here, I don't think it was a very good deal. I would appreciate any information.
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Back to my original post, I called my dealership to see if I could add an extra year to the elite warranty that I purchased when I bought my QX. I was told that they would refund my initial cost, and then I could purchase a new plan to include the additional year. However, because I have more than 6000 miles on the vehicle now, it would cost an additional $700 added on the new cost. To me that doesn't seem fair since I purchased my first one when the vehicle was new and it's been covered under the elite warranty the entire time. I did initially call Infiniti Customer Service, and they referred me back to my dealership. So I guess I'm stuck with the one I have.
WOW!!! Have you people read the Contract vs. the Plan? The plan looks great, but the contract spells out it is for Mechanical breakdown only! The plan says it covers Audio/Video/Navagation and towing up to 250 miles.

I pulled out my Elite Protection Program Vehicle Service Contract and looked at what you referred to Mechanical Breakdown. It says it's the inability of a covered part(s) to perform the function(s) for which it was designed, due solely to defects in Infiniti materials or faulty workmanship for which Infiniti is responsible. The Key word is "covered parts" because if you go further down the contract there are all the items listed that are "not covered". Audio/Video/Navigation systems are not listed in the parts that are not covered. At least that is the way I read the contract. I did notice the towing was only covered up to $100 per claim and up to 250 miles as you stated. I wouldn't expect the warranty to cover any towing other than mechanical failure. I have towing on my car insurance if I need to be towed due to an accident or some other reason. I honestly didn't know there was more than one plan/contract offered by the dealerships. I was only offered the Elite Protection Program when I purchased my vehicle. It appears that this plan is written by NESNA.
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I think I would be more concerned about a plan that limited it coverage to listed items, than I would be one that specified only the items that weren't covered. But I do understand your concerns. I called Infiniti Consumer Affairs to discuss a concern with the plan I purchased, I never received a copy of the contract. They very helpful and emailed a copy to me right away. I would call them regarding your questions about the items you are concerned about. Their number is 1-800-662-6200. The email I received from them said to chose Option 7. I hope this helps.
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