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Discussion Starter #1
At the same time I purchased my 2014 QX60 in December 2013, I purchased a 7 year/100,000 mile Infiniti Elite Extended Warranty with $0 deductible from the dealership. After joining this forum, and realizing the problems with the CVT transmission, I wish I had purchased the 8 year/120,000 mile warranty. I was wondering if I could exchange and pay the difference to upgrade to the 8yr/120,000 warranty. I only have 9000 miles on the vehicle, and I think you have up to 12,000 miles to purchase the warranty. Has anyone ever done this before? Also, if it is possible, should I shop around to find the best price? I was told I was given an employee discount on the warranty I purchased, but after seeing some of the prices here, I don't think it was a very good deal. I would appreciate any information.
 

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I'd go back to the dealership first and see what they will do. If they aren't willing to take care of you, I'd shop around. Since our dealership didn't offer an Infiniti warranty (they only sell The Mechanic Warranty), once we found out that we could buy one from another dealership, our dealership gave us our money back without argument. We called Circle Infiniti of New Jersey and they have us a great deal on the full warranty plus they financed it. We found them through a thread on the Infinitijxforum.com. I believe the finance person's name was Sheri.
 

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You might also want to try calling up Infiniti customer service to see what is possible, i'm not sure if it varies from dealer to dealer but at least with calling you would be able to find that out.
 

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You might also want to try calling up Infiniti customer service to see what is possible, i'm not sure if it varies from dealer to dealer but at least with calling you would be able to find that out.
I hate to open this thread again, but calling Infiniti will do no good. They do confirm that we can buy the warranty anywhere but will not get involved in the price.

I will be looking for suggestions from you all about a good price. Also, when would it be too late? I had been told that as long as the 4 year original new car warranty is still good, that we can buy this Elite Warranty.
 

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You can buy it from any dealer. You can buy it at any time that the car is still in warranty. But it will get more expensive as the car gets older/more miles.

There's some dealership in Arizona that whores out warranties at basically dealer cost. I've no idea why they do it, but if you'd rather give them your business, go for it.
 

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Thank you. I will check. I believe that they are in Scottsdale.
 

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You can buy it from any dealer. You can buy it at any time that the car is still in warranty. But it will get more expensive as the car gets older/more miles.

There's some dealership in Arizona that whores out warranties at basically dealer cost. I've no idea why they do it, but if you'd rather give them your business, go for it.
Interesting, i was thinking it was maybe because business is slow and they want business to write off to HQ, still not sure if that could be the case
 

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Does anyone know if this Elite Warranty includes the CVT? I mean can they dare claim that after, say 6 years, it would be considered normal wear?
 

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Discussion Starter #9
Back to my original post, I called my dealership to see if I could add an extra year to the elite warranty that I purchased when I bought my QX. I was told that they would refund my initial cost, and then I could purchase a new plan to include the additional year. However, because I have more than 6000 miles on the vehicle now, it would cost an additional $700 added on the new cost. To me that doesn't seem fair since I purchased my first one when the vehicle was new and it's been covered under the elite warranty the entire time. I did initially call Infiniti Customer Service, and they referred me back to my dealership. So I guess I'm stuck with the one I have.
 

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I WAS trying to buy what was described as the "Elite Extended Protection Plan". We wanted 8 Years, 100,000 miles and $100 deductible. No problem...plan looked GREAT. Towing, and about everything covered. Just give me the contract.

Well, we looked at our Dealers plan/contract and went to one of the other dealers from this and other forums.

WOW!!! Have you people read the Contract vs. the Plan? The plan looks great, but the contract spells out it is for Mechanical breakdown only! The plan says it covers Audio/Video/Navagation and towing up to 250 miles. The Contract says Mechanical only and towing is limited to $100.

I called Infiniti and they said the plans they offer are actually a plan from Quality Guard Plus and gave me their Phone number to call...as they were at lunch when I called Infiniti! When I did get to call that number, all I could get were voice recordings. I selected an option for people who had a claim pending and was told to wait 15 minutes.

So, what am I missing here, or am I the only one who noticed that the contract is NOT the same as the Plan?
 

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Discussion Starter #11
WOW!!! Have you people read the Contract vs. the Plan? The plan looks great, but the contract spells out it is for Mechanical breakdown only! The plan says it covers Audio/Video/Navagation and towing up to 250 miles.

I pulled out my Elite Protection Program Vehicle Service Contract and looked at what you referred to Mechanical Breakdown. It says it's the inability of a covered part(s) to perform the function(s) for which it was designed, due solely to defects in Infiniti materials or faulty workmanship for which Infiniti is responsible. The Key word is "covered parts" because if you go further down the contract there are all the items listed that are "not covered". Audio/Video/Navigation systems are not listed in the parts that are not covered. At least that is the way I read the contract. I did notice the towing was only covered up to $100 per claim and up to 250 miles as you stated. I wouldn't expect the warranty to cover any towing other than mechanical failure. I have towing on my car insurance if I need to be towed due to an accident or some other reason. I honestly didn't know there was more than one plan/contract offered by the dealerships. I was only offered the Elite Protection Program when I purchased my vehicle. It appears that this plan is written by NESNA.
 

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I guess that my wife is very concerned that they would say that, for example, Nav or Cameras being electronic are NOT considered a Mechanical Breakdown.
 

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Discussion Starter #13
I think I would be more concerned about a plan that limited it coverage to listed items, than I would be one that specified only the items that weren't covered. But I do understand your concerns. I called Infiniti Consumer Affairs to discuss a concern with the plan I purchased, I never received a copy of the contract. They very helpful and emailed a copy to me right away. I would call them regarding your questions about the items you are concerned about. Their number is 1-800-662-6200. The email I received from them said to chose Option 7. I hope this helps.
 

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Prepaid Maintenanace Service

I just bought my New QX60 with 8Years/80K PPM service but i am thinking to cancel it, can any one please shed some light whether i sould keep it or not?

It doesn't seem to cover any parts except the regual oil change and inspections?

Also bought the Zurich Paint protection shall i cancel this one too?
 

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I just bought a Certified Pre Owned 2014 a few weeks ago. The CPO warranty gets it 6yrs/100k warranty. At closing I felt like I was bullied into getting an extended warranty. I caved in and purchased a 7yr/100k warranty. After a couple weeks I thought about it more and read into it. I was pissed and cancelled the warranty. My CPO warranty gives me up to that 6yr. The extended warranty is from the date of purchase but my CPO warranty covers that all....so I really purchased a 1yr warranty for a 7yr price. So I cancelled it and let Infiniti Consumer Affairs know about it.
anybody with reasons why get an extended warranty when u have manufacturers. Can't u get a warranty closer to end date of orig?
 

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I ended up doing the geico mechanical break down (mbi) with $250 deductible for 100k miles. They told me the warranty is valid until we reach 100k miles so it doesn't matter how many years, but i believe they changed the policy starting this year. I was able to purchase this in December 2014 so i should be good until 100k. The cost ends up being about $8/month.
 

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Wow! So much confusion and questionable info/advice in a few recent posts here.

I just bought my New QX60 with 8Years/80K PPM service but i am thinking to cancel it, can any one please shed some light whether i sould keep it or not?

It doesn't seem to cover any parts except the regual oil change and inspections?

Also bought the Zurich Paint protection shall i cancel this one too?
Should you keep it? Not sure. How much was it? It covers all your service for 8 years/80K so you won't be spending a dime on oil changes, tire rotations, 30K service, 60K service, 45K service, etc. In general, if you're someone who does all the scheduled maintenance on your car anyway, you save about 20-25% by pre-paying (plus in CA there's no tax on the pre-paid maint).


I am purchasing the same vehicle, what should I pay for that warranty.
Thnaks
It isn't a warranty. He's asking for advice on the pre-paid maintenance.

I just bought a Certified Pre Owned 2014 a few weeks ago. The CPO warranty gets it 6yrs/100k warranty. At closing I felt like I was bullied into getting an extended warranty. I caved in and purchased a 7yr/100k warranty. After a couple weeks I thought about it more and read into it. I was pissed and cancelled the warranty. My CPO warranty gives me up to that 6yr. The extended warranty is from the date of purchase but my CPO warranty covers that all....so I really purchased a 1yr warranty for a 7yr price. So I cancelled it and let Infiniti Consumer Affairs know about it.
anybody with reasons why get an extended warranty when u have manufacturers. Can't u get a warranty closer to end date of orig?
Can you buy extended warranty right before OEM runs out? Yes. But it will cost more to buy then than it would now. Plus the Extended warranty he offered you is most likely refundable on a pro-rata basis. So if you sell the car before it kicks in, it is refundable.

And your finance manager sucks at his job. I don't do that job and I can explain a couple of major differences from the CPO warranty to the Enhanced warranty he most likely offered you. CPO warranty doesn't cover major electronics like your Navigation system (which also runs the around-view camera and some other stuff). So if your navi fails 5 years after the car was originally sold, your SOL. Also, if the warranty he offered is the same as we offer at my dealership, it covers things that no OEM "bumper to bumper" warranty covers. Best example I have: you spill a coke on the seat heater knob by the cupholder. Not covered under OEM warranty, nor CPO - you did the damage - it wasn't a fault in the car. But the enhanced, or 'extended' warranty we sell from Infiniti covers that and a bunch of other stuff.

It sucks that you felt bullied into buying this. And I don't blame you for cancelling based on that customer experience. But it is sad that the finance manager couldn't even "sell" you on the enhanced features. And yes, you can haggle a little on the prices of these items, just don't expect a huge discount.
 
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