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I haven't experienced at all what you are describing. My seats heat up quickly (within 5 min) and I haven't had to turn it up more than half way in order to feel comfortable (legs and lower back areas). But, in the M37 thatI just traded in, the seats never heated anything other than a small area under my left leg and the dealer always said it was working properly. That car had heated and cooled seats though whereas my new Q has only heated seats.
 
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