After our experience with our 2023 QX60 Sensory, I will never purchase another Nissan/Infiniti product again.
Purchased the car on the 9/29/2022 and I just scheduled the 4th service appointment for the vehicle.
While the vehicle was on the showroom floor, we noticed the OK button on the center console control knob didn't work. No big deal, had it written in the deal to get it fixed. Additionally noticed there was torn weather stripping and had it written in there too.
Took it in to get fixed and all was well until my wife noticed a couple days later that the heated seats in the front didn't work at all. I also had a random one-time issue with the center climate controls being completely unresponsive and the screen going completely black when shifting into reverse.
I scheduled a service appointment and took it in.
I received a brand new 2022 QX50 with less than 1,000 miles on it as a loaner and weirdly enough noticed the button on the exterior rear passenger door handle to lock the doors did not work.
4 days later the issue was "resolved" and I picked up the QX60. I drove it home that night and noticed that the seats were sporadic. When on, you couldn't even tell I'd they were heated or not. I'd toggle off/on and it would randomly get extremely hot, or sometimes it'd be on high and produce no heat at all. I also noticed that the rear climate control now didn't work at all either.
Additionally, my wife noticed the driver side mirror shakes excessively while in motion. No joke, she almost got into an accident driving in the dark of night because the headlights of the cars behind her were indistinguishable from one another due to the vibration.
Took the vehicle in for the 3rd time and was informed the mirror was "working as designed" and that the shaking is "normal" on the 2023 model.
They were able to resolve the rear climate control issues, but the mirror issue and heated seats issue still linger.
I opened a case with Infiniti to pursue a re-purchase of the vehicle as there have been 26 days that the car has either been in for service (12 days) or a service appointment has been scheduled (14 days and will grow to 21 by the time I am able to get it back in). Infiniti Consumer Affairs has been extremely unresponsive and unhelpful. The sales manager of the dealership has been extremely unhelpful, only pointing his finger at Infiniti.
I'd like to chalk this up to being a lemon, but the fact that I experienced an issue with a brand new loaner makes me believe this is truly a quality control issue with Infiniti.
I will never purchase another Nissan/Infiniti product again and could never suggest anyone else do either.
Purchased the car on the 9/29/2022 and I just scheduled the 4th service appointment for the vehicle.
While the vehicle was on the showroom floor, we noticed the OK button on the center console control knob didn't work. No big deal, had it written in the deal to get it fixed. Additionally noticed there was torn weather stripping and had it written in there too.
Took it in to get fixed and all was well until my wife noticed a couple days later that the heated seats in the front didn't work at all. I also had a random one-time issue with the center climate controls being completely unresponsive and the screen going completely black when shifting into reverse.
I scheduled a service appointment and took it in.
I received a brand new 2022 QX50 with less than 1,000 miles on it as a loaner and weirdly enough noticed the button on the exterior rear passenger door handle to lock the doors did not work.
4 days later the issue was "resolved" and I picked up the QX60. I drove it home that night and noticed that the seats were sporadic. When on, you couldn't even tell I'd they were heated or not. I'd toggle off/on and it would randomly get extremely hot, or sometimes it'd be on high and produce no heat at all. I also noticed that the rear climate control now didn't work at all either.
Additionally, my wife noticed the driver side mirror shakes excessively while in motion. No joke, she almost got into an accident driving in the dark of night because the headlights of the cars behind her were indistinguishable from one another due to the vibration.
Took the vehicle in for the 3rd time and was informed the mirror was "working as designed" and that the shaking is "normal" on the 2023 model.
They were able to resolve the rear climate control issues, but the mirror issue and heated seats issue still linger.
I opened a case with Infiniti to pursue a re-purchase of the vehicle as there have been 26 days that the car has either been in for service (12 days) or a service appointment has been scheduled (14 days and will grow to 21 by the time I am able to get it back in). Infiniti Consumer Affairs has been extremely unresponsive and unhelpful. The sales manager of the dealership has been extremely unhelpful, only pointing his finger at Infiniti.
I'd like to chalk this up to being a lemon, but the fact that I experienced an issue with a brand new loaner makes me believe this is truly a quality control issue with Infiniti.
I will never purchase another Nissan/Infiniti product again and could never suggest anyone else do either.
