[yeller]

I’d love to get your feedback on 2022/2023 issues, concerns or in general what to inspect before leaving the dealership. Here are a few comments from other threads:

Engine/Transmission
Confirm no hard tranny shifting between 1st and 2nd gears (ITB22026, ITB22-026)
Confirm shifter does not pops into neutral while driving
Check battery for lose post/terminal connection

Center Console

• Check center console screen works (blank screen)
• Check OK button on the center console control knob working
• Check center climate controls responsive
• Confirm center screen not black when shifting into reverse
• Confirm CarPlay music does not have static
• Confirm FM Radio and volume knob work
• Confirm Map-routing instruction volume and radio volume are separate and adjustable

Electrical/Interior

• Confirm 3rd row USB/electrical has power
• Check steering volume knob works
• InTouch Services - Check POI search working while online (communication to the center has failed)
• Confirm rear climate control works
• Check front heated seats work
• Ensure no clicking/popping from front speakers
• Confirm radio presets hold station (do not lose station/forget)
• Check Bose Center Point speaker
• Check right front dash-speaker vent is glued down

Exterior

• Check door weatherstripping is not torn
• Check door lock button on exterior doors
• Check driver side mirror, to confirm no shaking while driving
• Check passenger side mirror
• Check Keyless fob functionality, Locks/unlocks as expected
• Check both (2) remotes

Any other comments or thoughts?

 

[rk1222]

After our experience with our 2023 QX60 Sensory, I will never purchase another Nissan/Infiniti product again.

Purchased the car on the 9/29/2022 and I just scheduled the 4th service appointment for the vehicle.

While the vehicle was on the showroom floor, we noticed the OK button on the center console control knob didn't work. No big deal, had it written in the deal to get it fixed. Additionally noticed there was torn weather stripping and had it written in there too.

Took it in to get fixed and all was well until my wife noticed a couple days later that the heated seats in the front didn't work at all. I also had a random one-time issue with the center climate controls being completely unresponsive and the screen going completely black when shifting into reverse.

I scheduled a service appointment and took it in.

I received a brand new 2022 QX50 with less than 1,000 miles on it as a loaner and weirdly enough noticed the button on the exterior rear passenger door handle to lock the doors did not work.

4 days later the issue was "resolved" and I picked up the QX60. I drove it home that night and noticed that the seats were sporadic. When on, you couldn't even tell I'd they were heated or not. I'd toggle off/on and it would randomly get extremely hot, or sometimes it'd be on high and produce no heat at all. I also noticed that the rear climate control now didn't work at all either.

Additionally, my wife noticed the driver side mirror shakes excessively while in motion. No joke, she almost got into an accident driving in the dark of night because the headlights of the cars behind her were indistinguishable from one another due to the vibration.

Took the vehicle in for the 3rd time and was informed the mirror was "working as designed" and that the shaking is "normal" on the 2023 model.

They were able to resolve the rear climate control issues, but the mirror issue and heated seats issue still linger.

I opened a case with Infiniti to pursue a re-purchase of the vehicle as there have been 26 days that the car has either been in for service (12 days) or a service appointment has been scheduled (14 days and will grow to 21 by the time I am able to get it back in). Infiniti Consumer Affairs has been extremely unresponsive and unhelpful. The sales manager of the dealership has been extremely unhelpful, only pointing his finger at Infiniti.

I'd like to chalk this up to being a lemon, but the fact that I experienced an issue with a brand new loaner makes me believe this is truly a quality control issue with Infiniti.

I will never purchase another Nissan/Infiniti product again and could never suggest anyone else do either.

 

[yeller]

I will never purchase another Nissan/Infiniti product again and could never suggest anyone else do either.

Wow, that’s a horrible experience. I would have assumed 2023’s had most kinks worked out, but since you’re still experiencing 2022 issues, I’m guessing not.

It’s my understanding Lemon Laws kick when a dealership is unable fix a specific-issue more than 3 times. If you feel this is true, then print the Lemon Law, bring your service paperwork that specifically points to the unrepairable issue, then talk to the GM. The law is on your side.

Unfortunately I’ve had a poor experience with Infiniti Consumer Affairs over an unrelated experience. I see them as more of a CYA for the manufacture rather than being on your side.

I added your points to the master list above, thanks again for your feedback.

 

[foxwiz5262]

Thanks for your post regarding the issues you have with your car. I hope you can get them resolved and that Infiniti would buy the vehicle back from you. I am guessing you need a good Lemon Law attorney. Make sure to keep all receipts. I was thinking of purchasing a new QX60 and now I have second thoughts. I will continue to browse the forums. Good luck to you.

 

[rk1222]

Thanks for your post regarding the issues you have with your car. I hope you can get them resolved and that Infiniti would buy the vehicle back from you. I am guessing you need a good Lemon Law attorney. Make sure to keep all receipts. I was thinking of purchasing a new QX60 and now I have second thoughts. I will continue to browse the forums. Good luck to you.

Thanks. Didn’t need a lemon law attorney thankfully as Nissan Consumer Affairs re-purchased the vehicle. Still waiting on them to arrange the surrender of the vehicle.

We had a brand new 2023 QX60 as a loaner during our last repair attempt for the heated seats (30 days in duration.) During that time, the HVAC stopped working during a long drive. We had to pull over on the PA Turnpike to turn the vehicle off and back on again just to get heat. Another time, the volume just kept going to max until the car was rebooted.

When we got the car back with the new heated seat elements, it took me just 20 minutes to find out they weren’t working correctly. About 20 minutes into the drive you couldn’t tell if the heated seats were on or off, even though the indicator was on full. When I got out of the car they were cold as ice. On the next drive, the seat got hot to the point where it was literally burning me, then never got hot again. This was all after their 3rd attempt to fix the issue and that attempt took 30 days. In talking to the service advisor, they had two others in for the same issue, so I know I’m not alone. Additionally since getting it back, I had the HVAC stop working again, but this time in our car… in 5 degree weather.

I truly can’t imagine that I was unlucky and had a lemon. I’m convinced all the 2023 QX60s are lemons due to Nissan’s terrible quality control. As a result of this, I am taking the check and running.

I cannot ever in good faith recommend this vehicle to anyone and as a result will never purchase another Nissan/Infiniti.

 

[supermomcanada]

just got a 2023 qx60,
third row personal light cannot be turned off with push on/off button.

is this just me or everybody?



also, when I drive on highway, car shakes left to right slightly , I can feel the car move left to right. (steering wheel) doesn't shake. and it's not related to assists .

is this normal?

thanks.

 

[yeller]

just got a 2023 qx60,
third row personal light cannot be turned off with push on/off button.

is this just me or everybody?



also, when I drive on highway, car shakes left to right slightly , I can feel the car move left to right. (steering wheel) doesn't shake. and it's not related to assists .

is this normal?

thanks.

No, none of that is normal. Make sure you can reproduce the left/right shakes, return to the dealer, then show them.

 

[yeller]

Picking up my 2023 later this week. I'll use this list to ensure everything is working before leaving the dealership and will update (the list) if I missed anything.

 

[MarengoMac]

you made a great contribution to the community with this list. Thank you.

Are you trading in your previous vehicle at the infinity dealer?
I would be interesting to know how that worked out.

 

[yeller]

you made a great contribution to the community with this list. Thank you.

Are you trading in your previous vehicle at the infinity dealer?
I would be interesting to know how that worked out.

I'm keeping the JX35 (only has 153k, hopefully many miles left) and selling my M35, so we will be a two-SUV household.

I have the checklist all ready to go, just waiting for the final call from our local dealership. I'm hoping they're working to solve quality issues. I have to admit the vocal quality concerns expressed on this site have made me think twice.

 

[supermomcanada]

which brand of tires comes with qx60 2023 ?

 

[yeller]

which brand of tires comes with qx60 2023 ?

P255/60R18 for Pure
P255/50R20 for Lux, Sensory and Autograph

 

[supermomcanada]

P255/60R18 for Pure P255/50R20 for Lux, Sensory and Autograph

Thanks! do you also know which brand of tireqx60 uses?

 

[yeller]

Thanks! do you also know which brand of tireqx60 uses?

Hankook

 

[kawashin1]

After our experience with our 2023 QX60 Sensory, I will never purchase another Nissan/Infiniti product again.

Purchased the car on the 9/29/2022 and I just scheduled the 4th service appointment for the vehicle.

While the vehicle was on the showroom floor, we noticed the OK button on the center console control knob didn't work. No big deal, had it written in the deal to get it fixed. Additionally noticed there was torn weather stripping and had it written in there too.

Took it in to get fixed and all was well until my wife noticed a couple days later that the heated seats in the front didn't work at all. I also had a random one-time issue with the center climate controls being completely unresponsive and the screen going completely black when shifting into reverse.

I scheduled a service appointment and took it in.

I received a brand new 2022 QX50 with less than 1,000 miles on it as a loaner and weirdly enough noticed the button on the exterior rear passenger door handle to lock the doors did not work.

4 days later the issue was "resolved" and I picked up the QX60. I drove it home that night and noticed that the seats were sporadic. When on, you couldn't even tell I'd they were heated or not. I'd toggle off/on and it would randomly get extremely hot, or sometimes it'd be on high and produce no heat at all. I also noticed that the rear climate control now didn't work at all either.

Additionally, my wife noticed the driver side mirror shakes excessively while in motion. No joke, she almost got into an accident driving in the dark of night because the headlights of the cars behind her were indistinguishable from one another due to the vibration.

Took the vehicle in for the 3rd time and was informed the mirror was "working as designed" and that the shaking is "normal" on the 2023 model.

They were able to resolve the rear climate control issues, but the mirror issue and heated seats issue still linger.

I opened a case with Infiniti to pursue a re-purchase of the vehicle as there have been 26 days that the car has either been in for service (12 days) or a service appointment has been scheduled (14 days and will grow to 21 by the time I am able to get it back in). Infiniti Consumer Affairs has been extremely unresponsive and unhelpful. The sales manager of the dealership has been extremely unhelpful, only pointing his finger at Infiniti.

I'd like to chalk this up to being a lemon, but the fact that I experienced an issue with a brand new loaner makes me believe this is truly a quality control issue with Infiniti.

I will never purchase another Nissan/Infiniti product again and could never suggest anyone else do either.

I am experiencing the exact same issue with the driver side mirror vibrating on my QX60 Luxe. I too opened a case with Consumer Affairs and was told there was nothing they could do to fix it until a fix/recall is announced. This answer is unacceptable for a car that I paid $60,000 for. I am so frustrated right now. If they knew there was a problem, why didn't the dealership disclose it up front? I asked for a repurchase review and was denied TODAY because the problem doesn't fall under lemon law protocols. I called BS and asked that they send me the statute for my state. I purchased the car on Friday, January 13. I know, Bad omen.

 

[yeller]

..I called BS and asked that they send me the statute for my state. I purchased the car on Friday, January 13…

Kawashin1, I don’t recommend asking consumer affairs/dealership to help build a case. They will do everything in their power to do nothing and/or avoid helping you.

You really need to pull lemon law details yourself (or with the help of a lawyer), review the specifics, then present to the dealer black/white specific where they broke the law. Having worked with Infiniti’s Consumer Affairs in the past, you should see them more of a middle man, passing messages to the dealership. They won’t go to the mat for you.

I hope you get this resolved quickly.

Here is an example easy guide from Texas DMV Linky

 

[yeller]

Picked up a new 2023 QX60 and used the above checklist. I made a few modifications (added to the above list), but it was very helpful. Thanks for everyone's feedback.

BTW, no issues. Fingers crossed it's as reliable as my JX35.

 

[felicia.m.m1937]

Thanks for your post regarding the issues you have with your car. I hope you can get them resolved and that Infiniti would buy the vehicle back from you. I am guessing you need a good Lemon Law attorney. Make sure to keep all receipts. I was thinking of purchasing a new QX60 and now I have second thoughts. I will continue to browse the forums. Good luck to you.

If I were you, I would just remove Infiniti from consideration period. There is so much information about the electrical/infotainment system malfunctions that there is literally no argument to support a purchase from this company. From their 2016 class action lawsuit regarding similar issues and all the current complaints, this manufacturer needs to stop the sales of their vehicles until they get to the bottom of this widespread problem. It has been happening across various models and multiple model years, and so far, there has been no decrease in reports of these issues, especially among the current model year. Not to mention that none of these complaints even touch on the malfunctioning sensors in these cars. Their occurrences are primarily hard to capture because they happen during driving, are inconsistent, and the "codes" can be verified upon inspection. There are been too many problems for too many years and no apparent intent to find a solution to even remotely consider purchasing a vehicle from this manufacturer. The previous commenter is correct when they stated that Infiniti Consumer Affairs is no help to the customers whatsoever.

 

[PACABADA]

Hankook

Our 23 Sensory has Bridgestones from S. Cal.