does the touchscreen work to control it? And are you using Android or Apple?We just had this one installed in our QX60 - very easy to use.
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Apple CarPlay for INFINITI QX60 2017-2020 | Android Auto Update Module
Add and Install Google Android Auto and Apple Car Play Kit to Infiniti. Now available: 2017 Infiniti QX60 Radio, 2018 Infiniti QX60 Radio, 2019 Infiniti QX60, 2020 Infiniti QX60 Radio(check compatible)unavi-usa.com