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I am curious to know how your problem was resolved or if it was resolved at all? I purchased my Sensory on the 8th of MARCH (5 Months Ago) and reported issues 6 days later. My issues started out with phone connectivity problems. After several visits, phone calls and text messages to the the dealership they brought in a TSM and a DTSM to research and repair and their focusing was the AV Unit as the problem. the AV Unit was replaced just 2 weeks ago and now I am having connectivity issues with the InTouch Services. The Points of Interest (POI) are not working while "Online" with InTouch Services. While Online I get the error message "communication to the center has failed" "Would you like to continue with Offline Search" if you choose yes, the POI will populate preloaded information. The dealership simply turned the Online feature OFF and returned the vehicle to me as if they has repaired the issue. I spoke to someone with InTouch Services who told me the Telematics Communication Unit (TCU) controls the features for the InTouch Services and the TCU has to communicate with the AV Unit, if there is a problem with the AV Unit it will not communicate with the TCU to make the features work properly. The dealership has now called to tell me they need to replace the AV Unit AGAIN because there apparently was an interruption with the download of the software to the 1st AV Unit they replaced. I think the average consumer hasn't used or "played" with all the options this vehicle has to offer to know that some functions may not even work. Would love to hear more about your outcome.
It is, unfortunately, not odd at all. These electrical issues have been happening since 2016. I was unaware of this when I purchased my 2021 QX50 Sensory model. We had the same problems and more for eight months. The dealership, of course, said oh no, nothing like that had occurred before. We leased a 22 QX50 Sensory, and a week later, the same things started happening. This continued until April when Infiniti consumer affairs said to take it to another Infiniti dealership for a second opinion. They replaced my entire A/V unit per Infiniti Corp. It worked for three months and started over again; Infiniti had the A/V unit replaced again in September. This time it only took a few weeks for the issues to start happening again. I went back to consumer affairs again, and they finally decided to repurchase it and reimburse us for our payments. After we signed the agreement, they claimed there was a glitch in their system and sent a new repurchase agreement that would compensate us nothing. So now we are forced to continue paying for a car we do not drive as we work with a lawyer. Also, none of the repairs addressed any of the issues with the sensors going off all the time for no reason because there is no way to recreate the problems. So not only do the internal systems not function properly, but it is also unsafe to drive because the sensors misinterpret the information; the safety braking system can engage when it is not needed causing an accident. So be very wary of Infiniti because after exhaustive research, this is not a new issue, and they still have not addressed it but are still openly selling these vehicles.
 

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Scouring the internet to see what issues are being reported. We have had speakers with popping sound (replaced still makes sound), infotainment screen lock ups, batter already replaced, carplay not connecting, smart key issues. Dealership has been great but starting to regret buying. We actually have Infiniti Consumer Affairs involved now. Car goes in Monday so they can investigate. Will post update but Consumer Affairs said it could take 10 days or more.
They will say anything to get you out of there. Consumer affairswill not do anything unless an "error code" is found. Take video and pictures of the event if you are unable to go to the service department at the time of the malfunction. The service department recommended that I bring it in everytime something happens so they can identify the code causing the problem. Don'the fooled by their offer to have an "engineer" look it over. Both the cars I leased have been looked at by "engineers" multiple times and it has had a total of 3 audio visual units in it since it was manufactured in late 2021.
 

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I am curious to know how your problem was resolved or if it was resolved at all? I purchased my Sensory on the 8th of MARCH (5 Months Ago) and reported issues 6 days later. My issues started out with phone connectivity problems. After several visits, phone calls and text messages to the the dealership they brought in a TSM and a DTSM to research and repair and their focusing was the AV Unit as the problem. the AV Unit was replaced just 2 weeks ago and now I am having connectivity issues with the InTouch Services. The Points of Interest (POI) are not working while "Online" with InTouch Services. While Online I get the error message "communication to the center has failed" "Would you like to continue with Offline Search" if you choose yes, the POI will populate preloaded information. The dealership simply turned the Online feature OFF and returned the vehicle to me as if they has repaired the issue. I spoke to someone with InTouch Services who told me the Telematics Communication Unit (TCU) controls the features for the InTouch Services and the TCU has to communicate with the AV Unit, if there is a problem with the AV Unit it will not communicate with the TCU to make the features work properly. The dealership has now called to tell me they need to replace the AV Unit AGAIN because there apparently was an interruption with the download of the software to the 1st AV Unit they replaced. I think the average consumer hasn't used or "played" with all the options this vehicle has to offer to know that some functions may not even work. Would love to hear more about your outcome.
It is a mild nightmare currently. After two consumer affairs cases and what they called an "arbitration," we are now working with a lawyer. In the beginning, they asked how I would like this situation resolved. I said I wanted Infiniti to repurchase the car because, at that point, we were on our second brand-new QX50 with the audiovisual unit having been replaced once already, and the issues still had not been resolved. A week or so later, I got an email from them saying that the repurchase had been approved and I would get an email with an offer shortly. A proposal was made to pay off the lease in full and reimburse us $9000, which was all of our payments up to that point. I emailed them to verify that the amount would cover the entire lease since no total was listed on the document, and I wanted to be sure the $7000 balance that was carried over from the 2021 QX50 was included. The arbitration specialist called me instead of responding via email and confirmed that the entire amount noted on the payoff letter (which I was required to supply even though it was held by Infiniti financial and they already had access to it.) would be satisfied. I agreed and returned the documents fully signed, as requested. Three days later, I received a phone call from her stating that there was a "glitch" in the calculations and that after re-calculating it, we would not receive any reimbursement for any of our payments. So, they wanted us to agree to an offer that would not reimburse us for anything. We had already made eight months of payments on the 2021 QX50, which was over $6000, plus our original down payment of $6000, nor the $7000 deficit from the 2021, which we were only given the option of "trading in" even tho they could not fix that one either so that was applied to the new lease. In addition, there would be no return of any of the $9000 in payments we had made on the 2022 QX50. So in 18 months, we had paid faithfully per our lease agreement over $27,000 for two cars that never functioned properly and, to this date, are still malfunctioning even after the second audio-visual unit was replaced this past September. Long story short, I said no and contacted a lawyer. Currently, a demand letter is being drafted, and Infiniti has 60 days to respond. I am still making payments, so I am not in breach of the contract throughout this process. However, just a note Infiniti is currently in violation of our lease contract. Both vehicles were brand new per lease requirements.
The lawyer stated that this situation is not uncommon, which is unfortunate. Also suitable to note is after the "trade-in" of the first QX50, the dealership has made no effort whatsoever to communicate with me about this problem. Only two service advisors at my original dealership discussed repairs with me and showed any interest in helping me navigate this mess. However, when I left a message that the car was acting up again in October, I received no reply and still have not. So Houston area shoppers beware of Southwest Infiniti. They have also had consumer complaints filed with The BBB. Not by me, mind you...yet. However, Sewell Infiniti did respond even though I did not buy any of my vehicles there. (they replaced the first audio-visual unit per consumer affairs recommendation to take it to another Infiniti dealership for a second opinion) Hopefully, I will have a good outcome, but this has been so incredibly frustrating, infuriating, and just plain unacceptable.
 

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To confirm, are you having issues with a QX50 or QX60? it sucks you're going through this, just wanted to confirm because this site is specific to the QX60.
Yes, it is a QX50, and I know this is a QX60 site. However, the issues are the same, affecting more than just one Infiniti model. Also, the process for reporting these problems is the same regardless of the model. So my posts here are relevant to all Infiniti owners.
 

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I purchased a new 2022 QX60 Sensory in warm titanium. Put a deposit down in September and received in mid-January. Took the vehicle home and loved it. Went on our first 300km road trip and no issues. BUT within a week we started to experience electrical issues. First issue was the Center console / computer screen losing power. The entire computer system went black. We tried restarting the vehicle a few times to no avail. After about an hour, we tried again and the system started working again. We brought into dealership. They could not recreate the issue but reset the system and said to monitor. Within the same week (again, the first week of ownership), the electrical to the third row seating stopped working. We will bring in to service next week. Two visits to service in first week of ownership with electrical issues. Not impressed. Anyone else having issues?
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Wow. So many issues with the new vehicle and I was wondering if you had the issue resolved? I was looking to purchase a QX60 but now I am having second thoughts.
 

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2023 QX60 AWD Autograph, White with Saddle Brown interior
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We have a 2023 Autograph AWD. We had two issues that I believe were related. The main screen went blank one time at about 2500 miles (came back on when car was turned off and back on). A more consistent problem showed up around 3,000 miles. The electronic screen above the steering wheel wouldn't retain memory on my preference for the meter display type (I prefer the round tach and speedometer) and every time the car was restarted the cumulative gas mileage (Reset 1, Reset 2 and Auto / Refuel) would reset to zero. Given some of the pervasive "black screen and electronics issues people have posted here, I was very worried that our problems might prove difficult to find / fix.

However, dealership was great. They provided us a loaner car while they attempted to locate the problem. Early on they decided to get Infinity Corporate "techline" involved and a couple days later they had found and fixed the problem. They claimed to have found a loose fuse. I was a little skeptical, but we've driven about 500 miles more since getting it back without any problems.
 

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Purchased sensory in August ‘23. First month was ok (although clock was always off on startup and took 5 min to correct itself). Then trunk wouldn’t close. Then doors wouldn’t lock with outside button. Then doors wouldn’t unlock from outside. Then park wouldn’t engage (which I found out the hard way when I stepped out of the car and it continued to roll). CarPlay doesn’t always work. Auto highbeam feature won’t always turn on. Messages of update failures appearing on console screen. It’s been in the shop a 8 time now (total of 6 weeks). My least favorite feature is how the panel lights are basically OFF whenever headlights go on. It’s so dim that I can basically not see a thing on the panel at all, especially during early evening / late afternoon. And there’s absolutely no way to make the bottom panel brighter. (Can only change brightness of screen). Who designs this nonsense??
 

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I purchased a new 2022 QX60 Sensory in warm titanium. Put a deposit down in September and received in mid-January. Took the vehicle home and loved it. Went on our first 300km road trip and no issues. BUT within a week we started to experience electrical issues. First issue was the Center console / computer screen losing power. The entire computer system went black. We tried restarting the vehicle a few times to no avail. After about an hour, we tried again and the system started working again. We brought into dealership. They could not recreate the issue but reset the system and said to monitor. Within the same week (again, the first week of ownership), the electrical to the third row seating stopped working. We will bring in to service next week. Two visits to service in first week of ownership with electrical issues. Not impressed. Anyone else having issues?
Hi - we purchased our 2022 in March and I’ve had ongoing problems ever since. Screen went black once, volume doesn’t respond at times, the a/c system had to be entirely replaced because it would lock up and wouldn’t change fan or temperature. Many visits to the dealership and finally was told to call consumer affairs. They were without fail the most unpleasant experience I have ever had in customer service. Car still has issues - most recently the screen was unresponsive, remote start would t work and programmed garage door opener wouldn’t work. In discussions now to hopefully have Infiniti replace the car, as they have admitted these are known issues with the brain of car but have no suggestions of how to remedy. Hope your experience got better!
 

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2023 Sensory still has lots of issues here still. Sometimes the console goes black. Sometimes the audio stops working. Lots of rattling now too, like things have started to loosen with time (6000 km only). The newest (and extremely frustrating one) is the blowers for the vents won't work. I live in Ottawa. It's winter. I get ice on the outside of the windshield and that super annoying interior frost when it's really cold. Anyone who's driven in cold climates knows what I'm talking about. Having to pull over, turn the car off and on again is just not acceptable. There are a lot more little things that bother me about this car too. It looks nice and has great features, but for the price I expected better. I consider mine a bit of a lemon.
 
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