[DisappointedWith2022QX60]

I purchased a new 2022 QX60 Sensory in warm titanium. Put a deposit down in September and received in mid-January. Took the vehicle home and loved it. Went on our first 300km road trip and no issues. BUT within a week we started to experience electrical issues. First issue was the Center console / computer screen losing power. The entire computer system went black. We tried restarting the vehicle a few times to no avail. After about an hour, we tried again and the system started working again. We brought into dealership. They could not recreate the issue but reset the system and said to monitor. Within the same week (again, the first week of ownership), the electrical to the third row seating stopped working. We will bring in to service next week. Two visits to service in first week of ownership with electrical issues. Not impressed. Anyone else having issues?

 

[Cherie]

I purchased a new 2022 QX60 Sensory in warm titanium. Put a deposit down in September and received in mid-January. Took the vehicle home and loved it. Went on our first 300km road trip and no issues. BUT within a week we started to experience electrical issues. First issue was the Center console / computer screen losing power. The entire computer system went black. We tried restarting the vehicle a few times to no avail. After about an hour, we tried again and the system started working again. We brought into dealership. They could not recreate the issue but reset the system and said to monitor. Within the same week (again, the first week of ownership), the electrical to the third row seating stopped working. We will bring in to service next week. Two visits to service in first week of ownership with electrical issues. Not impressed. Anyone else having issues?

WOW! I'm curious to know if others are having the same issues with their 2022 QX60!

 

[yeller]

Agree, that sucks. It seems hard for auto manufacturers to resolve issues when making big tech leaps. In addition, they sub all the work out making it more difficult/longer to resolve.

Does anyone know if the new QX60 receives over-the-air updates, or do you have to visit the dealership?

 

[kevinmendez123]

I purchased a new 2022 QX60 Sensory in warm titanium. Put a deposit down in September and received in mid-January. Took the vehicle home and loved it. Went on our first 300km road trip and no issues. BUT within a week we started to experience electrical issues. First issue was the Center console / computer screen losing power. The entire computer system went black. We tried restarting the vehicle a few times to no avail. After about an hour, we tried again and the system started working again. We brought into dealership. They could not recreate the issue but reset the system and said to monitor. Within the same week (again, the first week of ownership), the electrical to the third row seating stopped working. We will bring in to service next week. Two visits to service in first week of ownership with electrical issues. Not impressed. Anyone else having issues?

Haven’t had any issues with ours since we got it a couple weeks ago. That’s very odd though. Make sure you keep pressing the dealership about it though, try to record it next time it happens. But I have heard of the screen freezing or being unresponsive before. Not the same issue but all relating to the center console screen. I know it must suck— this seems like a pain to deal with, especially on a brand new vehicle. I’ve heard there’s a way to turn the screen on and off without shutting the car off— but I have no idea how. Maybe that might help?

 

[Safeguy]

I've had too many issues with my 2017QX including engine failure at 4 years requiring a new engine. Getting rid of it now as it's been a lemon. Agree with video recording all issues on a phone and sending to the dealer as I've had many wasted trips where the problem did not show up on their diagnostics. Most recently my car shut down mid drive and refused to restart for 15 minutes.
Would get rid of it within warranty period or buy an extended warranty if you plan to keep it.
Also lookup youtube for getting into hidden self diagnostic mode. (Hit settings, then seek>> three times, then press and hold touchscreen just below arrow.) when you have an issue

 

[CrazyMrbou]

I purchased a new 2022 QX60 Sensory in warm titanium. Put a deposit down in September and received in mid-January. Took the vehicle home and loved it. Went on our first 300km road trip and no issues. BUT within a week we started to experience electrical issues. First issue was the Center console / computer screen losing power. The entire computer system went black. We tried restarting the vehicle a few times to no avail. After about an hour, we tried again and the system started working again. We brought into dealership. They could not recreate the issue but reset the system and said to monitor. Within the same week (again, the first week of ownership), the electrical to the third row seating stopped working. We will bring in to service next week. Two visits to service in first week of ownership with electrical issues. Not impressed. Anyone else having issues?

No issues with ours yet… Did you connect to WIFI and check if you re up to date for software and map? When I saw you post, it made me think to do just that… I connected to my house WIFI and ensured everything was up to date… Take Care!

 

[Rokshox71]

Haven’t had any issues with ours since we got it a couple weeks ago. That’s very odd though. Make sure you keep pressing the dealership about it though, try to record it next time it happens. But I have heard of the screen freezing or being unresponsive before. Not the same issue but all relating to the center console screen. I know it must suck— this seems like a pain to deal with, especially on a brand new vehicle. I’ve heard there’s a way to turn the screen on and off without shutting the car off— but I have no idea how. Maybe that might help?

I had the center console issue on my 2022 QX60 Sensory occur twice back in January (took delivery in December) and my delivery person told me to hold down the audio power button til it reset (like 10-20 seconds). He also mentioned that they could likely fix it with a firmware update. This AM when I powered up, I got a msg from the console that an over the air update was ready. It asked me to go to Wi-Fi to download the update, so I did and it downloaded and installed the update. I don’t know what the update fixed, but am just now gettting home to try to google/find it. Hope that helps someone.

 

[binkiewinkie]

I purchased a new 2022 QX60 Sensory in warm titanium. Put a deposit down in September and received in mid-January. Took the vehicle home and loved it. Went on our first 300km road trip and no issues. BUT within a week we started to experience electrical issues. First issue was the Center console / computer screen losing power. The entire computer system went black. We tried restarting the vehicle a few times to no avail. After about an hour, we tried again and the system started working again. We brought into dealership. They could not recreate the issue but reset the system and said to monitor. Within the same week (again, the first week of ownership), the electrical to the third row seating stopped working. We will bring in to service next week. Two visits to service in first week of ownership with electrical issues. Not impressed. Anyone else having issues?

Same issue screen goes blank and reads loading also this is the only time the wireless car charger works on my iPhone.

 

[kidsoccer22]

Scouring the internet to see what issues are being reported. We have had speakers with popping sound (replaced still makes sound), infotainment screen lock ups, batter already replaced, carplay not connecting, smart key issues. Dealership has been great but starting to regret buying. We actually have Infiniti Consumer Affairs involved now. Car goes in Monday so they can investigate. Will post update but Consumer Affairs said it could take 10 days or more.

 

[yeller]

Scouring the internet to see what issues are being reported. We have had speakers with popping sound (replaced still makes sound), infotainment screen lock ups, batter already replaced, carplay not connecting, smart key issues. Dealership has been great but starting to regret buying. We actually have Infiniti Consumer Affairs involved now. Car goes in Monday so they can investigate. Will post update but Consumer Affairs said it could take 10 days or more.

That sucks, and I would be pissed as well. This quickly sours your new car buying experience, especially since these things aren’t cheap. I hope CA helps push your case.

 

[Snnneel]

I purchased a new 2022 QX60 Sensory in warm titanium. Put a deposit down in September and received in mid-January. Took the vehicle home and loved it. Went on our first 300km road trip and no issues. BUT within a week we started to experience electrical issues. First issue was the Center console / computer screen losing power. The entire computer system went black. We tried restarting the vehicle a few times to no avail. After about an hour, we tried again and the system started working again. We brought into dealership. They could not recreate the issue but reset the system and said to monitor. Within the same week (again, the first week of ownership), the electrical to the third row seating stopped working. We will bring in to service next week. Two visits to service in first week of ownership with electrical issues. Not impressed. Anyone else having issues?

Same issue happened with my 2022 qx60. Got in yesterday and the center display screen is completely black. I have 2000 miles on my car and according to my dealership “they don’t know how to fix it yet”.

 

[kidsoccer22]

Update: QX is still with dealer. Infiniti has involved what they call a DTS Dealer Technical Specialist. So far they can’t figure it out. The speakers popping they have acknowledged and sent to higher level engineers. The screen issues: they asked for the videos we captured and our phone info. Was hoping to at least get it back so we don’t have to drive a loaner but they still want to keep it.

 

[ARoma90]

Same issue (main screen frozen) happened twice within past 2 months. Looks like a minor software issue that should be solved by the manufacturer.

 

[Amygg]

I purchased a new 2022 QX60 Sensory in warm titanium. Put a deposit down in September and received in mid-January. Took the vehicle home and loved it. Went on our first 300km road trip and no issues. BUT within a week we started to experience electrical issues. First issue was the Center console / computer screen losing power. The entire computer system went black. We tried restarting the vehicle a few times to no avail. After about an hour, we tried again and the system started working again. We brought into dealership. They could not recreate the issue but reset the system and said to monitor. Within the same week (again, the first week of ownership), the electrical to the third row seating stopped working. We will bring in to service next week. Two visits to service in first week of ownership with electrical issues. Not impressed. Anyone else having issues?

Issues since I got the car. Only connects to Apple car play via WiFi - so then I can’t access anything which needs WiFi (Waze, pandora). Volume on phone super weird- ringing oddly loud. Now screen intermittently goes black and occasionally the back up camera doesn’t work. Keyless entry is a joke- will lock as I’m opening the car so the door gets stuck. Won’t open u less I use the button on key fob. Brought in twice to dealer. They can’t fix it. Updated software to no avail. Not sure how I’ll manage for 3.5 more years on this pricey lease. I miss my 2018 qx60

 

[yeller]

... They can’t fix it. Updated software to no avail. Not sure how I’ll manage for 3.5 more years on this pricey lease. I miss my 2018 qx60

Seems to have a ton of tech-problems compared to their JX35 launch in 2013. It's too bad they didn't bake out these issues before dumping them to customers. It only drives down customer confidence.

 

[FrustratedConsumer]

I purchased a new 2022 QX60 Sensory in warm titanium. Put a deposit down in September and received in mid-January. Took the vehicle home and loved it. Went on our first 300km road trip and no issues. BUT within a week we started to experience electrical issues. First issue was the Center console / computer screen losing power. The entire computer system went black. We tried restarting the vehicle a few times to no avail. After about an hour, we tried again and the system started working again. We brought into dealership. They could not recreate the issue but reset the system and said to monitor. Within the same week (again, the first week of ownership), the electrical to the third row seating stopped working. We will bring in to service next week. Two visits to service in first week of ownership with electrical issues. Not impressed. Anyone else having issues?

I am curious to know how your problem was resolved or if it was resolved at all? I purchased my Sensory on the 8th of MARCH (5 Months Ago) and reported issues 6 days later. My issues started out with phone connectivity problems. After several visits, phone calls and text messages to the the dealership they brought in a TSM and a DTSM to research and repair and their focusing was the AV Unit as the problem. the AV Unit was replaced just 2 weeks ago and now I am having connectivity issues with the InTouch Services. The Points of Interest (POI) are not working while "Online" with InTouch Services. While Online I get the error message "communication to the center has failed" "Would you like to continue with Offline Search" if you choose yes, the POI will populate preloaded information. The dealership simply turned the Online feature OFF and returned the vehicle to me as if they has repaired the issue. I spoke to someone with InTouch Services who told me the Telematics Communication Unit (TCU) controls the features for the InTouch Services and the TCU has to communicate with the AV Unit, if there is a problem with the AV Unit it will not communicate with the TCU to make the features work properly. The dealership has now called to tell me they need to replace the AV Unit AGAIN because there apparently was an interruption with the download of the software to the 1st AV Unit they replaced. I think the average consumer hasn't used or "played" with all the options this vehicle has to offer to know that some functions may not even work. Would love to hear more about your outcome.

 

[FrustratedConsumer]

Agree, that sucks. It seems hard for auto manufacturers to resolve issues when making big tech leaps. In addition, they sub all the work out making it more difficult/longer to resolve.

Does anyone know if the new QX60 receives over-the-air updates, or do you have to visit the dealership?

Agree, that sucks. It seems hard for auto manufacturers to resolve issues when making big tech leaps. In addition, they sub all the work out making it more difficult/longer to resolve.

Does anyone know if the new QX60 receives over-the-air updates, or do you have to visit the dealership?

They are capable of receiving "over the air updates". Mine updated roughly 2 months after purchasing the vehicle.

 

[Hoglaw]

No electrical issues on my end, although I would experience glitches with my multimedia unit. It was more pronounced the first 1k miles or so on my 20222 autograph, and hasn’t been doing it as much since. But when using Apple car play, the unit would sometimes randomly enter into the camera viewing mode when slowing down or stopped at a light. There were a few times that it froze and restarted itself or eventually caught up to what it was tasked with, when using car play and the vehicles native mapping software at the same time.

So far, it seems like it has worked itself out of whatever bugs it was encountering, and there was a recent OTA update last week that hopefully will help.

i experienced similar initial media head unit glitches in my other Nissan product and they ultimately just worked themselves out within the first few thousand miles of ownership. (Shrugs)

 

[Infiniti Joke]

I purchased a new 2022 QX60 Sensory in warm titanium. Put a deposit down in September and received in mid-January. Took the vehicle home and loved it. Went on our first 300km road trip and no issues. BUT within a week we started to experience electrical issues. First issue was the Center console / computer screen losing power. The entire computer system went black. We tried restarting the vehicle a few times to no avail. After about an hour, we tried again and the system started working again. We brought into dealership. They could not recreate the issue but reset the system and said to monitor. Within the same week (again, the first week of ownership), the electrical to the third row seating stopped working. We will bring in to service next week. Two visits to service in first week of ownership with electrical issues. Not impressed. Anyone else having issues?

i just looked this up and saw the issues. Picked up an Autograph and thought it was a well made car compared to my X5. Third day, can’t control volume. Not the steering wheel or radio control knob. I guess I should’ve stayed with BMW and got another X5. I thought it would be silly having 2 X5 but now I know it’s silly to get any Infiniti. I tried to google how to reset computer like a real car X5 and nothing comes up. Anybody know how to do it? My X5 I had to hold the audio button for 30 second. i don’t know I keep getting Infiniti SUV. I’m a glutton for punishmen.

 

[ropese]

It’s happened (console black, never boots up) 3-4 times for me with my 2022 QX60 Sensory. Seems to be triggered on a cold starts, in summer when vehicle was sitting in sun/high temps and sitting all night when temps recently dropped.