[jonesy84]

Weird problem. I just bought a used 2017 QX60 with 30k miles on it from CarMax less than a week ago. It is leaking oil and is still under carmax warranty so I took it in. They first told me it needed a new front valve gasket but when they took it apart they noticed that their was sludge in the engine. They recommend that we returned the car with CarMax's 7 day return policy and found something else. I asked about fixing the issue and they said the only solution was the replace the entire engine which I could have them do since it is still under their warranty. The engine work would be done by the Infiniti dealer on CarMax's dime unless Infiniti decided it was covered by manufacturers warranty. We have no service records on the car.

Soooo the question is do you...
1)Return the car and find another one?
2)Keep the car and get a new free engine?

What do you guys think?

I love my QX60. But in this scenario if I was you, I would return it to CarMax, go visit my local Infiniti dealer to find a comparable model, and never go to CarMax again the rest of my life LOL but that's just me and it seems we have a pretty good Infiniti group here in Dayton Ohio. Perhaps you save several thousand dollars going through CarMax, but it also appears you have discovered why that is the case

 

[jonesy84]

I don't blame CarMax either, just more of a statement of fact that it can be an inherent challenge of buying vehicles from places like that, where service records are typically incomplete, if available at all.


That being said, if sludge in the engine is the extent of the issues with that vehicle, it would stand to reason that replacing the engine would be the fix. If the previous owner took it to their local Infiniti dealership to have it serviced while they had it, perhaps a trip to your local dealer would be in order to see if service records carry over and all Infiniti dealers have access to see what service was done at any other location. At least you could get a feel for what other issues, if any, have been looked at and fixed on this specific vehicle. And for a vehicle as new as yours, if they never took it to a dealer for much of any service at that point, I would probably go another direction because it's hard to say what other issues their lack of maintenance will cause down the road. I feel like if the previous owner either leased or bought that vehicle, they should have taken it to the dealer for most of their maintenance since it would have been under original warranty, presumably. So if they can't pull up many or any service records, YIKES