I'm driving my third Infiniti, and I have had exceptional service with my Infiniti dealership. When I took delivery of my QX60 on 12/28/13 and got it home, I noticed a broken stitch in the leather seat bottom on the passenger side. I was horribly disappointed. Took it right back to the dealer and was initially told that it had to be inspected by Infiniti before they would replace it. I was told I would have to leave it for a few days so the car would be on site when they came to inspect it. I got really upset and said I was not going to leave my car there, they could call me when the inspector got there and I would bring it there right away. Well, they immediately went and got someone who came and inspected it right there on the spot. The seat cover was ordered that day, and it looks great after the replacement. I have to say on my 2008 G35 I could bring anything to their attention, and it was immediately replaced. I had small cracks in the rubber around my sun roof, and no problem getting it replaced. Some of the door gaskets would pop out of place, they were all replaced. They would even walk around my car and if they would see minor scratches, they would have it buffed out. I have loved all my Infiniti's, and feel confident that they will be there for me if something goes wrong.