Infiniti Personal Assistant? - Infiniti QX60 Forum
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post #1 of 22 (permalink) Old 08-12-2016, 11:48 PM Thread Starter
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Infiniti Personal Assistant?

Does anyone use this? I was told this concierge service is no longer offered at the dealership, but the free trial I was given is wonderful. I was also told by the IPA that although my dealer is no longer offering it, I WOULD be able to renew the service, but I was also told the opposite from someone else.

Does anyone know about this?

My main reasoning for wanting this service is I travel a LOT, and would like to use the IPA to pre-load addresses and destinations for me for trips the day before (they told me they do this via Infiniti Connection).
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post #2 of 22 (permalink) Old 08-13-2016, 10:49 PM
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Its my understanding that the service will continue since Infiniti is addressing the AT&T 2G Network issue. I recently purchased the 2016 and have the service and plan to renew it on-line when the free trial expires in late December. I know many owners don't use it, but I've used it since we had the JX back in 2012. My wife and I use it extensively on long trips and find it to be a great service. I do tend to use the Destination Assistance on the Infiniti Connection service more now when I'm on the road and need to put in an address. If I can't locate it through the Infiniti Connection I can go to a live attendant on that side or just use the Personal Assistant.

When I'm planning a long trip across country, etc. I use the Infiniti Journey Planner on their web site. Its a bit clunky but once you use it, it does make sense. I set up the route then while on the route if I need something, I use the Personal Assistant. To me Infiniti Connection and Personal Assistant services are worth the fees if you travel a lot.
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post #3 of 22 (permalink) Old 08-16-2016, 11:13 AM Thread Starter
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Good to know. Would you mind sharing with me the URL's of the sites you login to for IPA to renew it? Also for the Infiniti Connection to use the Destination assistance?

Also, did you have to setup your own username/login, or did someone do that for you?
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post #4 of 22 (permalink) Old 08-17-2016, 02:58 AM
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This is located in the Owners Portal. See if this helps: https://www.infinitipersonalassistant.com/register

For the Journey Planner, you need to go into the Owner's Portal (https://owners.infinitiusa.com/iowners/user/home), select your vehicle (this should have been set up when you purchased the car, and if not, you can set it up manually or contact Infiniti to help set it up). Once in the Owner's Portal and you've selected your vehicle, You'll get a grey screen that has your vehicle vin and additional basic items about your car. You will see three buttons: Edit Vehicle, Delete Vehicle and Infiniti Connection. Select that button and it will take you to a page with additional info about your car's system. You will see the Journey Planner there.
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post #5 of 22 (permalink) Old 08-25-2016, 06:06 PM Thread Starter
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Thank you.

When I try your second paragraph steps, I can get as far as creating a Journey (as a test, I created a Start, Waypoint, and Endpoint). it creates the journey fine - but the "Send Journey" button is not active, so I can't click on it.

As another test, I tried "Destination Send-To-Vehicle", and that seems to let me send something - but it's confusing. it asks me for a "Folder" and a "Feed". I can type a folder, but I have no idea what Feed means.

Bigger question - since I just bought this car, doesn't the dealer have experts in this stuff who can show me how it all works? I have to say as nice as the car itself is, the dealer service I have received has been horrible, almost as if the sales rep got the sale - now good luck figuring everything out.
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post #6 of 22 (permalink) Old 08-25-2016, 11:18 PM
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When I have created the folder, I'll call it something like East Coast Trip, then create a feed with something like New York. It is a bit clunky but it works. Once you set them up, then you need to go to the car:

From inside your Infiniti:

Press the Info button
Select "Infiniti Connection" on your touch screen
Select "Sync all information feeds" on your touch screen
Select the folder
Select the destination name to show the route
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post #7 of 22 (permalink) Old 09-29-2016, 02:02 AM
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Infiniti is still offering the Infiniti Connection service with the Infiniti Personal Assistant. The catch is that come December 31, 2016 for those that have a pre mid 2016 QX60, the service will not be offered as AT&T is doing away with their 2G service and coming out with their 3G service which the new Telematics Control Units in new Infinitis will be compatible with.

Those that have a TCU that runs on the 2G service will need to purchase the 3G TCU in order to continue the Infiniti Connection services. Infiniti stated that they will not cover the FULL cost as this was not under their control so they are working with owners so that they can get the new TCU, I don't know what that means exactly but my guess is they'll cover partial cost.
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post #8 of 22 (permalink) Old 09-29-2016, 08:21 PM
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And I was at my dealer, today, and they know nothing about the update. So anyone else know if/when it will be available? I will probably ignore it, but I'm curious. Infiniti also claimed that if they charged for the update, they would include one year of service with that charge. We'll see...
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post #9 of 22 (permalink) Old 10-06-2016, 06:37 PM
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Received the letter from Infiniti yesterday for the TCU upgrade. its a $149 charge and they are throwing in a 1 year complementary Infiniti Connection service along with it. Have not used this service much at all...not sure what the cost will be down the road if I need it. so, taken an appointment with dealer for this Monday 10th to get it fixed. will see how it goes.
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post #10 of 22 (permalink) Old 10-06-2016, 06:53 PM
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BTW - its infiniti connection Plus service that is provided complimentary with the upgrade
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